Imagine you just pulled away from a drive-thru after receiving your order, and in your rear view mirror, you see someone chasing after you with the coffee you forgot! Now THAT is exceptional customer service! That’s exactly what happened recently at a Chick-fil-A in Georgia. The video below was captured by a nearby driver who was shocked to see the employee hustling to catch up to the customer’s car. Let’s be honest…this NEVER happens at most fast food restaurants. The employees are usually busy filling other orders and if they do see that a customer forgot part of their order, they just figure the customer will come back.
Here’s the take away from this story: Regardless of your business, fast food or anything else, if you go the extra mile to take care of your customers, YOU WILL WIN!
-Greg Browning / Morning Show Host / 104-5 WJJK
View this post on Instagram
(source @kingsleyifedi via Instagram)
